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Report a missed bin collection

If your recycling or household waste collection has been missed, please complete this form to let us know.

Please note that we operate a 'no side waste' policy, this means any waste not placed inside the green bin or lilac bags will not be collected and is not classed as a missed collection - this does not apply to recycling/green waste collections.

iCM Form
  1. Your Details
    1. Was the bin available for collection from 6:30am on the day of collection?
    2. If "No", please wait for your next collection. Otherwise, please continue completing the form.
    3. Did you put anything in the bin that we would normally refuse to collect?
    4. If yes, please remove any items which we would not collect from the bins and wait for your next collection. Otherwise, please continue completing the form.
    5. Missed collection
    6. What is the usual collection day? *
    7. Can the waste be collected on the next scheduled collection date?